October 11, 2025

Is your Verizon phone showing 'SOS' or 'Emergency Calls Only'? You're not alone! On October 9, 2025, Verizon users all over the United States faced a big service outage. Major cities such as New York City, Boston, Washington DC, Chicago, Seattle, Phoenix, and Atlanta were hit hard. Reports from Downdetector peaked around midnight Eastern Time with 53% of complaints about mobile phone service, 32% about 5G home internet, and 16% about signal loss. One frustrated user said, "Phone keeps ending calls and when I try to call back, it says it couldn't connect." Another exclaimed, "Mine goes from LTE to 5G to 5G UW to shutting itself off. I have dead zones in my house." Social media exploded too! Users shared posts like, "There was a massive Verizon outage. Upload speed was slow." Another Tweet read, "It took me 20 minutes to post because Verizon's 5G is down." Verizon quickly responded confirming they are "aware of issues impacting service." Their engineers are on the job, digging into a software problem believed to be caused by configuration errors in core network systems. By Thursday morning, Verizon said the outage was largely under control. Yet, some users still noticed connectivity hiccups. To get your service back faster, Verizon suggests: - Turn on Airplane Mode for a few seconds, then switch it off - Restart your device to refresh your signal - Use Wi-Fi Calling if mobile network is down Want to know if Verizon is down in your town? Dive into the Verizon outage map and plug in your address using their "Check Network Status" tool. Some North Jersey users were told services might return by 1:11 a.m. ET on October 10. Verizon’s internet services including Verizon Fios also hit bumps. The company is working hard to restore all data, voice, text, and wireless home internet services. Need help? Call Verizon customer support at 800-922-0204 from 8 a.m. to midnight daily, or chat 24/7 on their website. Feeling stuck during the outage? Enable Wi-Fi Calling on your phone by heading to settings, finding Wi-Fi Calling, and following the steps. This lets you make calls over Wi-Fi instead of cellular service! To stay updated, sign into your Verizon account and set service alerts inside My Verizon under Communications Preferences. That way, you're the first to know when services trip or get fixed. Thousands felt the Verizon outage shock waves today with dropped calls, weak signals, and crawling internet speeds. The outage map and Verizon’s advice can guide you through this tricky time and help you get back online without breaking a sweat!

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Tags: Verizon outage, 5g internet, Mobile network, Service disruption, Downdetector,