New York City has ordered all buildings with one to nine units to use official "NYC Bins" for trash collection by this summer. If not, residents face a $50 fine. This move is part of former Mayor Eric Adams’ "War on Rats." The City Council approved reimbursement for these bins, which cost about $50 each. However, residents are struggling to buy the bins. The city blames the outside vendor, Otto Environmental Systems, for failing to deliver orders. The Department of Sanitation’s website says, “Online ordering and the call centre are currently unavailable. Select NYC Bins are available at all NYC Home Depot locations.” Despite this, many Home Depot stores do not have bins in stock. A Brooklyn resident told The Post, “How can we not find a consistent supply of these cans without using a Home Depot and an out-of-state manufacturer who can’t even supply them?” Another customer ordered a bin in October 2025, but it never arrived. When they contacted the Sanitation Department, phone lines were down and the website did not help. Michael Monopoli, 76, said, “I never got the pail. And when I went to call you, the Department of Sanitation, you close down your phone and your website. So how am I supposed to get a ticket from you?” The city says customers should email Otto Environmental Systems for refunds. The company also told people to buy bins at Home Depot and stated, “We are committed to restoring home delivery as quickly as possible to ensure the success of this important program.” Residents are frustrated that this common idea from other cities is hard to implement in NYC. Some also note that sanitation workers find using the new bins difficult, adding extra steps to trash pickup. Currently, residents can use any 55-gallon lidded bin, but after June, only official NYC bins are allowed or fines will be issued. The bin shortage and communication issues have left New Yorkers annoyed as trash day approaches.